Frequently Asked Questions

Do you deliver frozen pet food?

We deliver frozen food on our normal van delivery rounds. We do ask that you are either in to accept delivery or have a freezer available for our drivers to deliver to – this avoids the risk of frozen foods defrosting & spoiling.

Will my purchase be affected in the event of Royal Mail Postal Strikes?
What happens if my delivery is damaged or items are missing?
What do I do if I have placed an order over the web and I would like to change it?
What do I do if I have run out of food and would like to fast track my order?
What is the delivery charge on my order?
I live outside of the Mainland UK in the Scottish Highlands or abroad, how can I obtain Healthy Pets Blandford Ltd. products?
What happens if I don’t receive my order within three working days?
What happens if I don’t leave any ‘leave instructions’?